Negotiation of Performance - Feedback - Managing Performance
 


Negotiation of Performance Agreements

This half-day workshop is designed to equip staff at all levels with the skills they need to develop performance agreements that are related to the team/section business plans and that provide a meaningful basis for ongoing feedback.

Content will be varied according to the needs of the participants, but will include:

  • The context of performance management in the organisation, and key elements of the process as it is being applied;
  • Ensuring appropriate linkages between relevant branch/section/team business or operational plans and your personal performance agreement;
  • Defining your job and breaking it down into its key components;
  • Expressing your job as a series of key result areas and then writing objectives, strategies and useful performance indicators for at least one of these areas;
  • Negotiating an agreement with your manager;
  • Development of appropriate learning goals for your personal development plan.


Giving and Receiving Feedback

This half-day workshop is designed to equip staff with the skills they need to give and receive constructive feedback, both formal and informal.

Content will be varied according to the needs of the participants, but will include:

  • Discussion of key principles in giving and receiving feedback;
  • Learning to listen reflectively and being open to receiving feedback;
  • Preparing for and providing constructive feedback;
  • Case study/role play exercises (written specifically for the client organisation) in preparing and giving constructive feedback;
  • Learning to undertake self assessment;
  • Key components of formal feedback review sessions.


Managing Performance

This one-day program is designed to equip managers with the skills they need to coach staff for improved performance, acknowledge and encourage high performance, and manage underperformance. It is highly practical and participative.

Content will be varied according to the needs of the participants, but will include:

  • Key elements of coaching
  • The coaching continuum
  • Theories of motivation
  • Encouraging high performance
  • Managing underperformance
  • Case study/role play exercises (tailored to the needs of the client organisation

Client Service

Group Facilitation

Leadership Development

Train the Trainer


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